Do You Give Patients Your Best Efforts?
No matter the type of medical practice you have, you want your patients to feel they are getting the best from you.
That said is there more you could be doing to make patients feel like you do in fact give it your all?
If not doing all you could and should be doing, it can lead to losing some of these folks to other alternatives. When that happens, you may not ever get their business again.
So, what might you do to improve how you treat your patients?
Never Overlook the Importance of Customer Service
In doing what it takes to best serve your patients, here are some areas of focus to look at:
1. Customer service – So many different things go into quality customer service. With that in mind, review your customer service efforts. Be sure you are not missing any of them and that you give it your all. The failure to deliver on service promises can lead to some patients moving on from you.
2. Office equipment – Do you have the best office equipment to provide to your patients? The hope is you do and you always look to improve it when given the opportunity. For example, quality exam procedure chairs is never something to take for granted. Those chairs will get a lot of use over time. As a result, you want patients to feel comfortable and relaxed when they use any of your equipment. If they do not feel as such, it can make for less than ideal office visits. Be sure to test your equipment on a regular basis. When equipment needs replacing, move in that direction sooner than later.
3. Keeping pricing reasonable – There is no doubt one reason you got into business with was to make money. With that in mind, you still need to keep prices reasonable. Note that some of your patients may be on budgets. As such, you do not want them struggling to having to pay their bills. Without a major impact on your finances, see where you can give patients needing breaks a little help. Doing so can not only better ensure they will pay bills in a timely manner but also keep the relationship going.
4. Having the right employees in the right spots – Also make it a point to have the right folks in the right positions. Keep in mind that some of your employees will have direct contact with the bulk of your patients. This can be not only with office procedures, but also when it comes to billing, scheduling and so on. As a result, you want employees that are good with people. Having one too many workers with bad personalities can come back to haunt you. Think of such things when hiring employees and also as they move along with you over time. The right attitude among workers can go a long way with most patients.
In giving your patients the best you have to give, is there more to do starting today?