Why I recommend "When Cultures Collide" — 4 years ago
When Cultures Collide is an essential read for anyone working in a culturally diverse environment and seeks to effectively integrate working styles. The book provides a clear structure for understanding cultures, including motivation, timeframes, relationships, negotiation, and meeting styles. It goes so far to describe language styles, tones, and sense of humor, which are key for communicating effectively.
I’ve used this material extensively when training multicultural groups. As I’ve applied the specific patterns I’ve mentioned above, I’ve noticed significant differences in how cultural sub-groups participate in class. When abstracted, the patterns help reveal models for any culture.
Those interested in other patterns should read Introducing Neuro-Linguistic Programming or NLP Workbook, both by Joseph O’Connor and John Seymour.

